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Browse Our Terms Conditions

These Terms & Conditions set out the rules that apply when you open an account, deposit through bKash, Nagad or Rocket, place wagers, or request a withdrawal on betlive.

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POLICY CONTACT PATHS

Reach Us About Any Terms Query

If something in these Terms & Conditions is unclear, or you believe a clause has been applied incorrectly to your account, reach out through any of these channels. We handle terms-related queries with the same priority as payment issues because your understanding of the rules matters as much as your balance does. Each channel connects to agents trained specifically on account policy, not general enquiries.

Team online

Live Chat

Tap the chat icon inside your account dashboard. Mention your query relates to Terms & Conditions so the agent routes you to the policy team immediately rather than general support. Response usually arrives within the same session.

Email

Send your question to the support address shown in your account footer. Include your registered username and the specific clause number if you know it. The team replies with a written explanation you can keep for reference.

Account Notification

Any formal change to these terms triggers an in-account notification. You can reply directly to that notification with questions or objections, and the policy team will respond before the new version takes effect.

HOW WE HANDLE POLICY

Explore How We Protect Your Data and Rights

These six areas explain the practical side of our Terms & Conditions — how we store your information, what cookies do on our site, how long we keep records, and who to contact if you want something changed. Every point ties back to a clause in the full document, so you can cross-reference if you want the legal language.

Data Storage We store account data on encrypted servers. Personal details you provide during registration — name, email, mobile number linked to your bKash, Nagad or Rocket wallet — remain encrypted at rest and in transit between your device and our platform.
Cookie Usage Our site uses cookies to remember your login session and language preference. No cookie stores your wallet PIN or payment credentials. You can clear cookies any time through your browser settings without affecting your account balance or history.
Account Security Each login attempt triggers an OTP sent to the mobile number on file. If three consecutive OTP entries fail, the account locks temporarily. You can unlock it through the email recovery flow or by contacting the policy support channel listed above.
Record Retention We retain transaction records and account activity logs for the period required by applicable regulations in the regions we serve. After that window, records are anonymised unless an open dispute or legal obligation requires us to keep them longer.
Requesting Changes You can ask us to correct personal details — a misspelled name, updated phone number, or new email — via the live chat or email channel. Identity re-verification may be required before we process the change to prevent unauthorised edits.
Dispute Resolution If you believe a term was applied unfairly, submit a formal dispute through email. Include the clause reference and your account username. We acknowledge within two business days and aim to resolve within fourteen calendar days with a written outcome.

Check Common Questions About These Terms

We grouped the questions visitors ask most often about our Terms & Conditions. Each answer points you toward the relevant action or contact path so you can resolve the matter quickly rather than searching through the full document.

They bind you the moment you complete registration and confirm your mobile number. By tapping the final confirmation during sign-up, you accept every clause in the current version. If you registered before an update, continued use after the notice period counts as acceptance.

No. Each person may operate a single account. If we detect duplicate accounts — same name, device fingerprint, or wallet credentials — we may suspend both and ask you to verify which one to keep. Remaining balances transfer to the verified account after review.

Our terms require deposits from a wallet registered in your own name. If a third-party wallet is detected during verification, the deposit may be reversed and your account flagged for review. Contact support with wallet ownership proof if you believe the flag is an error.

We send a notification to your registered email and post an in-account alert at least seven days before changes go live. The alert includes a summary of what changed and a link to the updated document so you can compare versions yourself.

Yes. Submit a closure request through live chat or email. We process any pending withdrawal to your Rocket, bKash or Nagad wallet after completing standard identity checks. Once closed, you can no longer log in, but transaction records remain on file per our retention policy.

We may ask for a government-issued photo ID, a utility bill or bank statement as proof of address, and a screenshot or statement confirming wallet ownership. These checks exist to prevent fraud and comply with the anti-money-laundering rules applicable in our operating regions.

Access to specific games or live tables depends on your region and local regulations. Some studios restrict their content in certain jurisdictions. If a game is unavailable in your lobby, it means regional eligibility rules apply — not an account error.

Email the support address with your username, the clause number you are disputing, and a brief description of the issue. We acknowledge receipt within two business days and provide a written resolution within fourteen calendar days. You may escalate further if unsatisfied.

We share data only where required — payment processors handling your bKash, Nagad or Rocket transactions, identity-verification providers, and regulatory bodies if legally compelled. We do not sell personal data to advertisers or unrelated third parties.

Governing law depends on the jurisdiction applicable to you and to our operating entity. We do not claim universal legality. If a dispute reaches formal proceedings, the venue and applicable rules will be stated in the dispute-resolution clause of the full document.

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